The chatbot can also be usd in social mdia, therefore the identity of the data subject will be identifiable at the start of the conversation. As you can easily see, chatbots are usd on websites for many different purposes. Some of the applications not only provide answers to simple questions askd by customers or potential customers, but also offer more complex information. These can even be answers regarding the consideration of the complaint or indication of potential ways to solve the problem describd by the user.
Guarantee Users Maximum Security
Usually, however, chatbot applications respond very quickly to a number of questions, e.g. when can orders be placd, where is the Latest Mailing Database shipment. As it is easy to see, in each of the specifid cases, the chatbot application can access a range of personal data. For this reason, regulating the cooperation with the solution provider and defining the chatbot’s capabilities is extremely crucial to remain in full compliance with the provisions on the protection of personal data.
As Required With This Solution We Can
Entrustment agreement – is it necessary? When deciding to implement a chatbot solution on a website, first of all, you should consider JPB Directory concluding a contract for entrusting the processing of personal data pursuant to art. 28 GDPR. If the chatbot provider will have access to personal data for which the website owner is the administrator, then a personal data protection agreement should be concludd with the chatbot provider. If already at this stage of cooperation, the owner knows that the chatbot provider will have access to the data, the scope of entrustment must be properly determind.
