We are the email marketing agency Handbox. Our clients are companies from Belarus, Russia, Kazakhstan, Estonia, Latvia, USA, Canada, Germany.
We are looking for a middle specialist in our technical support department with experience in setting up direct communications (email, sms, push, messengers) and knowledge of the basics of HTML layout. Experience – from 1 year.
What you will be doing:
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Support the work of the agency’s client mailing services.
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Collect mailing metrics (Deliverability, OR, CTR, CR, etc.).
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Set up and monitor the technical part (DNS, Spam Rate, delivery error analysis) and provide clients with initial recommendations for solving deliverability problems.
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Prepare and conduct reactivation b2b email list campaigns (validation, segmentation, loading and launching the touch chain).
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Collect automatic chains in mailing systems (welcome series, trigger sendings, abandoned series).
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Set up simple pop-up forms on the site (assemble the design, create a hit group, place on the site).
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Upload formatted letters to mailing services and schedule sending of email newsletters.
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Layout letters in HTML using layouts in Figma.
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Set up webinars for clients and agencies (prepare a room for broadcasting and replaying, link an address book, set up automatic email chains).
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Organize cold mailings (drawing up and calculating a plan, setting up a mailing service, launching and further moderating the service, collecting analytics, etc.).
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Set up simple integrations (native) and monitor their performance.
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Interact with related departments of the agency: assist in resolving technical issues and escalation.
We expect you to have:
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Experience in CRM or email marketing from 1 year.
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Knowledge of CRM marketing infrastructure – channels, tools, platforms, indicators. Practical experience with ESP/CDP systems.
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Basics of HTML, CSS, knowledge 9 post-purchase email ideas that increase your revenue and buyer engagement of the specifics of email newsletter layout.
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Experience in launching campaigns and autofunnels, conducting A/B tests, complex segmentation, and building analytical reports.
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Proficiency in Excel and Google Sheets (basic formulas).
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Experience with Google Analytics and/or Yandex Metrica.
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Ability to prioritize, multitask, both independently and in a team.
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Responsibility for results and meeting deadlines.
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Independence in decision making and the ability to take responsibility.
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Activity, desire to develop and learn new things .
We offer:
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Remote work in comfortable conditions. Schedule: 8-hour working day, 5/2 (from 9:00 to 18:00 or from 10:00 to 19:00 Moscow time).
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Vacation – 24 days: can be divided into two parts. Granted after 6 months of work at the agency. Three days off per year.
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Smooth two-week onboarding.
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An extensive corporate knowledge base – a catalog of useful materials and online courses, divided into areas of work.
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Opportunity to develop. If you want to improve your skills and level up, the agency will partially or fully pay for the selected course or program (depending on the cost).
What tools do we use in our work:
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CDP platforms: Unisender, SendPulse, MailChimp, Customer.io, Klaviyo, Moengage, Sendgrid, DashaMail, Zoho, Mindbox and others.
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Services for other technical tasks: Shopify, Optimonk, Leadplan, Figma, Testi, Tilda, Bizon365, integrators, validators.
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Task & time tracker: Planfix.
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Communications: Telegram .
What are the upcoming stages:
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In your cover letter when applying for a job, tell us a little about yourself: what you think is important to convey in addition to what is stated in your resume.
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Then you will need to complete a small b2b phone list but mandatory test task.
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Meeting with HR , during which we will discuss your plans and goals, what you already know and what you would like to learn; we will tell you how we work and answer your questions.
- Final interview with the manager, where there will be more details about the project, feedback on the test task and the opportunity to learn more about each other.
