Since IM chat allows sellers and buyers to communicate with each other directly and in real-time, sellers can take advantage of it to supercharge their business. Live chat benefits include:
It usually takes the seller a day or two to respond to the customer. In some cases, even longer! With live chat, you can provide answers right away, allowing you to address buyer concerns in a timely manner. This can help buyers make better buying decisions because they have direct answers to their questions.
Live chat presents an opportunity for sellers to offer after-sales support. Your business can not only help customers understand whatsapp mobile number list your products better, but also pave the way for buyers to get the most out of what they buy. Apart from that, you can also use live chat to offer discount vouchers to your long-term customers, which helps build a loyal customer base.
Increased Sales Sellers can use live chat to offer buyers suggestions about the products they want to buy. They can also upsell, cross-sell, and suggest other items customers might like so they add more to their shopping cart.
Lazada IM Chat has a feature that you can use to access customer data directly. When you chat with shoppers, you get easy access to information such as order status, shopping history and more, allowing you to give the best possible response.
Stellar Customer Service
With live chat, you can better satisfy customer expectations. The less time it takes them to get answers to their questions, the more likely they will be satisfied with your service. You can use auto responses to JPB Directory provide quick, one-time answers to frequently answered questions, helping to optimize your performance. What’s more, the better you are with live chat, the better chance you have of getting a good Chat Now score. If you have a very good score, you can enjoy a higher search ranking.